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Troubleshooting FAQs

Q: My new mattress has a slight smell, how can I get rid of it, or will it fade?

A: Memory Foam products often have a slight odour to them following manufacture. This will be more noticeable upon opening the sealed packaging but will disappear within 2 weeks. Foam does have a natural odour to it but this also fades over time and both the foam and odours are non toxic.

Q: The foam inside my mattress is changing colour, is this right?

A: This is quite normal. One of the reasons is that foam reacts to light. Even the light that shines through the windows at the manufacturing plant can create what looks like ‘faded’ areas on ‘new’ foam. This does not harm or impair the performance of the product.

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