Troubleshooting FAQs
Q: My new mattress has a slight smell, how can I get
rid of it, or will it fade?
A: Memory Foam products often have a slight odour to
them following manufacture. This will be more noticeable
upon opening the sealed packaging but will disappear within
2 weeks. Foam does have a natural odour to it but this
also fades over time and both the foam and odours are
non toxic.
Q: The foam inside my mattress is changing colour, is
this right?
A: This is quite normal. One of the reasons is that foam
reacts to light. Even the light that shines through the
windows at the manufacturing plant can create what looks
like ‘faded’ areas on ‘new’ foam.
This does not harm or impair the performance of the product.
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