All FAQ’s
Memory Foam FAQ’s
Q: What is memory foam?
A: Memory foam is a temperature sensitive visco-elastic
foam polymer that softens with an increase in temperature.
After being compressed, it returns slowly to its original
position, which is why it known as memory foam. This means
that a memory foam mattress will soften from the sleepers
body heat, moulding to the contours of the body. The slow
response characteristic means it offers less counter pressure
and therefore is pressure relieving.
View our Memory Foam Mattresses
Q: Does Memory Foam make you feel warmer
A: All the Foam products used in our products (including
memory foam) use open celled polymers that are breathable.
The open celled structure allows air to move freely through
the mattress. A number of our mattress ranges have additional
castellated sections to create greater airflow. Some people
moving from a traditional mattress to a Memory Foam Mattress
may find them slightly warmer initially. Simply reduce
the thickness of your covers accordingly.
View our Memory Foam Mattresses
Q: What is the difference between Memory foam and ordinary
foam?
A: Memory Foam is temperature sensitive and retains its
shape momentarily after being compressed. Standard, HR
or Polyurethane Foam does not respond to a change in temperature,
and returns to its original shape immediately after being
compressed. Both contour to the shape of your body but
many find that Memory Foam offers more pressure relief.
View our Memory Foam Mattresses
Q: I love my electric blanket; can I still use it with
Memory Foam?
A: It is perfectly safe to continue using you electric
blanket, if you wish. Memory Foam is temperature sensitive
and softens from your body’s temperature, the heat
from an electric blanket will soften it further. You may
find that too much excess heat will not allow your mattress
or topper to support you correctly. Use only for short
periods of time prior to bedtime and never use one whilst
in bed.
View our Memory Foam Mattresses
Memory Foam Mattress FAQ’s
Q: Why is their a big difference in the price of Memory
foam mattresses?
A: There are a number of reasons for such differences
in the retail price.
• High profile companies spend a significant amount
on advertising and prestigious offices, and some charge
a premium if they are a leading brand name. All of these
‘extra’ costs are paid for by the customer.
• The quality, density and life expectancy of the
visco-elastic foam polymer core will be reflected in the
retail price. British manufacturers are renowned for high
quality visco-elastic foam polymer.
• The thickness of the layer(s) of memory foam
compared to the less costly support foam, and of course
the overall depth can make a significant difference. Beware
if a company does not state exactly how deep the memory
foam layer is.
• The outer cover also affects the cost but usually
to a lesser extent.
• There will always be unscrupulous sellers who
will not think twice about offering low quality products,
at low prices or worse, high prices. As always when buying
on the internet, choose a company that has a significant
web presence, can be contacted easily by telephone, and
one that supplies branded products with realistic prices.
We would be delighted if you choose Sleepcheaper.
View our Memory Foam Mattresses
Q: What is the difference between Tempur and Sleepcheaper
Memory Foam mattresses?
A: Very little. We use the same grade of visco-elastic
foam polymer and very similar materials in our covers,
which means the comfort and benefits are identical. Ours
are manufactured in the UK and are up to £600 cheaper.
Read our Tempur Mattress Comparison information or view
our View our Memory Foam
Mattresses
Q: Is a Memory Foam Mattress good for a bad back?
A: The short answer is YES. A good quality memory foam
mattress will support you back, far more than an inner
sprung mattress. It will mould to your body shape keeping
the spine aligned correctly, as well as offering pressure
relief.
View our Memory Foam Mattresses
Q: Are Memory Foam mattresses only suitable for people
with backache?
A: Memory Foam mattresses are perfect for backache sufferers;
however, because they promote a deeper and less interrupted
sleep, by reducing tossing and turning, they are ideal
for anyone.
View our Memory Foam Mattresses
Q: Does a Memory Foam mattress require turning?
A: Memory foam mattresses must not be turned as they
are a layered mattress. It is important that you sleep
on the top layer to enjoy the benefits. We only use high
quality Visco-elastic foam in our mattresses, which will
not distort of sag in their lifetime. Rotating the mattress
is fine.
View our Memory Foam Mattresses
Q: What type of bed base is suitable for a Memory Foam
mattress?
A: All our mattresses can be used on any type of bed
base or frame as long as they are flat. Slatted, divan,
drawer divan, sprung edge divan, platform top and adjustable
will all provide the ideal platform for your new mattress.
Ensure your bed base has no dips in it as a foam mattress
will contour to your existing base. View
our Memory Foam Mattresses
Q: Can Sleepcheaper remove my old mattress?
A: Unfortunately we cannot take your old mattress away.
Your local council will dispose of your old mattress for
you, and many of them will do this for no charge. Speak
to the environmental services department of your local council
to arrange this. View our Memory Foam Mattresses Ian to
make this a link
View our Memory Foam Mattresses
Q: What if I cannot get used to my new mattress?
A: All new mattresses seem a little different at first;
it can take a week to 10 days for your body to adapt to
a new way of sleeping. If you have chosen a good supportive
mattress, your body needs to get used to resting in the
correct position! Your sleep pattern will reset after
a short period of time and you will enjoy a restful sleep
in no time at all. You can also take advantage of our
60 day trial on selected mattresses.
View our Memory Foam Mattresses
Q: Is a Memory Foam mattress hygienic to sleep on?
A: Absolutely, they are dust mite resistant and hypoallergenic,
ideal if you are an allergy sufferer.
View our Memory Foam Mattresses
Q: Can I wash my mattress cover?
A: Many of the mattresses are removable and can be machine
washed, some require dry cleaning. Please read the specification
at the bottom of each product page.
Vacuum packing FAQ’s
Q: How long will it take for a vacuum packed mattress
to recover to its full height once unpacked?
A: We recommend you leave it unwrapped for approximately
8 hours at room temperature before sleeping on it. Some
small creases may be present initially, this is normal,
and usually disappear completely after a few days
View our Memory Foam Mattresses
Q: Can vacuum packing effect the performance of a Foam
Mattress?
A: Not if vacuum packed correctly. All our vacuum packed
mattresses pass through a compressing and vacuum packing
machine. This ensures they are not damaged in the process.
View our Memory Foam Mattresses
Q: Can a vacuum packed mattress be rolled up and stored
away again?
A: Vacuum packing a mattress correctly, without damaging
it, requires a large compressing and vacuum packing machine.
Once the mattress has been removed from its airtight packaging
it cannot be vacuum packed in the home. It will also be
too large to roll back up. Mattress toppers can be rolled
up and stored away.
View our Memory Foam Mattresses
Merino Wool Bedding FAQ’s
Q: What is so good about Merino Wool Bedding?
A: There are many reasons, it is 100% natural, breathable,
comfortable, moisture absorbing, long lasting and good
for your health.
View our
Why choose Merino Wool bedding section
Q: Won’t I get hot sleeping in Merino Wool Bedding?
A: No, the opposite in fact. Due to its ability to breathe
and absorb moisture, whilst still remaining dry, it will
keep each individual sleeper at their ideal temperature,
winter and summer.
View our
Why choose Merino Wool bedding section
Troubleshooting FAQs
Q: My new mattress has a slight smell, how can I get
rid of it, or will it fade?
A: Memory Foam products often have a slight odour to
them following manufacture. This will be more noticeable
upon opening the sealed packaging but will disappear within
2 weeks. Foam does have a natural odour to it but this
also fades over time and both the foam and odours are
non toxic.
Q: The foam inside my mattress is changing colour, is
this right?
A: This is quite normal. One of the reasons is that foam
reacts to light. Even the light that shines through the
windows at the manufacturing plant can create what looks
like ‘faded’ areas on ‘new’ foam.
This does not harm or impair the performance of the product.
General FAQ’s
Q: Our bed which is a non standard size. Can you make
a mattress to fit it?
A: We are able to make non standard mattresses and toppers
in some but not all of our ranges.
Please call a sleep specialist on 0845 082 0985
or
email: sleepspecialist@sleepcheaper.co.uk.
Q: Can I take delivery at an alternative address.
A: Yes you can. You will have the opportunity to select
an alternative address as you go through the checkout
procedure. We will need a telephone number at the delivery
address for delivery purposes only.
Q: Do Sleepcheaper mattresses comply with all UK safety
and fire regulations?
A: All our products fully comply with the current UK
safety and fire regulations.
Q: Can you deliver overseas
A. We can (and do) export many of our products. Due to
the difference in size and weight of the many products
we offer you will need to advise us of exactly what product,
range, size and the exact address you would like it sent
and we will quote you an exact price. Please email us
at exportorder@sleepcheaper.co.uk
60 Day FREE Trial FAQ’s
Q: Why do you offer a 60 day trial?
A: At sleepcheaper.co.uk we recognise that purchasing
a new mattress or topper can be a very significant decision
for many customers. The option of trialing your chosen
mattress/topper for a full 60 days offers our customer
peace of mind and confidence when ordering.
We only stock high quality products manufactured by reputable
companies, and are so confident that you will totally
satisfied, we want you to try them in your own home for
a full 60 days.
Q: When does the 60 day trial start?
A: Your trial period will commence from the date of delivery.
Q: Can I simply send my mattress or topper back if I
don’t get on with them?
A: Yes you can*. We do expect you to keep your mattress
or topper for the full 60 days to allow your body to adjust
and gain the full benefit of sleeping in the correct position.
If you have been sleeping on an uncomfortable or unsupportive
bed you may experience a little stiffness as your body
adapts to its new, supportive and comfortable resting
place.
*A fixed non-refundable delivery charge is included in
the price. See our terms and conditions
Q: Can I trial more than one mattress or topper?
A: Unfortunately we only allow one mattress or topper
to be trialled per household
Q: Can I trial a mattress or topper if I have an adjustable
bed?
A: Yes you can, all our mattresses and toppers are designed
to be used on adjustable beds.
Q: When do I pay for my products?
A: An order is placed either directly via the sleepcheaper.co.uk
website or over the telephone and payment is taken at
the time of order being placed
Q: Do all your mattresses and toppers come with a 60
day trial?
A: Only those mattresses that state they are available
on a 60 day trial are included.
Q: How can I be sure I am getting a 60 day trial?
A: You must select the 60 day trial option during the
ordering process to take advantage of the 60 day trial.
Q: Are there any restrictions when opting for a 60 day
trail
A: Only standard size mattresses or toppers are included
in the 60 day trial. You must be a resident within mainland
UK (Excluding Northern Ireland and all offshore islands)
and you must not have taken advantage of our 60 day trial
previously.
Q: Does the price include VAT and delivery?
A: All our mattress and topper prices are inclusive of
VAT and a fixed delivery charge
Q: When and how do I get my money back?
A: In the unlikely event that you are not satisfied with
your mattress or topper you must follow the return policy
(60 day trial) as set out in the terms and conditions.
Sleepcheaper.co.uk will then arrange for the products
to be collected and refund your payment, less our fixed
delivery charge, which is non refundable. |
