Frequently Asked Questions
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Most frequently asked questions relating to our 60
day trial:
Why do you offer a 60 day trial? >>
At sleepcheaper.co.uk we recognise that purchasing
a new mattress or topper can be a very significant
decision for many customers. The option of trialing
your chosen mattress/topper for a full 60 days offers
our customer peace of mind and confidence when ordering.
We only stock high quality products manufactured
by reputable companies, and are so confident that
you will totally satisfied, we want you to try them
in your own home for a full 60 days.*
When does my 60 day FREE trial start? >>
Your
trial period will commence from the date of delivery.
Can I simply send my mattress or topper back if I don’t
get on with them? >>
Yes you can*. We do expect you to keep your mattress
or topper for the full 60 days to allow your body
to adjust and gain the full benefit of sleeping in
the correct position. If you have been sleeping on
an uncomfortable or unsupportive bed you may experience
a little stiffness as your body adapts to its new,
supportive and comfortable resting place.
*A
fixed non-refundable delivery charge is included in
the price. See our terms and conditions.
Can I trial more than one mattress
or topper? >>
Unfortunately we only
allow one mattress or topper can be trialed per household
Can I trial a mattress or topper
if I have an adjustable bed? >>
Yes you can, all our
mattresses and toppers are designed to be used on adjustable
beds.
When do I pay for my products?
>>
An order is placed
either directly via the sleepcheaper.co.uk website or
over the telephone and payment is taken at the time
of order being placed
Do all your mattresses and toppers
come with a 60 day trial? >>
Only those mattresses
that state they are available on a 60 day trial are
included.
How
can I be sure I am getting a 60 day trial? >>
You must select the 60 day trial option during the
ordering process to take advantage of the 60 day trial.
Are
there any restrictions when opting for a 60 day trail?
>>
Only standard size mattresses or toppers are included
in the 60 day trial. You must be a resident within
mainland UK (Excluding Northern Ireland and all offshore
islands) and you must not have taken advantage of
our 60 day trial previously.
Does
the price include VAT and delivery? >>
All our mattress and topper prices are inclusive
of VAT and a fixed delivery charge
When
and how do I get my money back? >>
In the unlikely event that you are not satisfied
with your mattress or topper you must follow the return
policy (60 day trial) as set out in the terms and
conditions. Sleepcheaper.co.uk will then arrange for
the products to be collected and refund your payment,
less our fixed delivery charge, which is non refundable.
Please sleep well, but at the same time, Sleepcheaper!
